Return & Refund Policy

Return & Cancellation

Because Floral Isle arrangements are handcrafted and prepared for each order, ordinary returns or exchanges are not accepted.

Orders cannot be canceled or modified once they have entered preparation or production. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Shipping Damage

If your order appears to have been damaged in transit, please contact Floral Isle within 24 hours of delivery to begin a damage claim. Please provide the remaining supporting evidence within 48 hours of delivery.

Please include:

• Order number
• Photos of the outer shipping carton
• A photo of the shipping label
• Photos of the presentation or gift box
• Photos of the internal protective packaging and custom protective foam
• Photos clearly showing the damaged product and damaged area
• Photos showing the white securing straps, where applicable
• A clear continuous video showing the packaging, protective materials, product, and damaged area

If damage is noticed during unpacking, stop unpacking where reasonably possible and document the condition before removing or discarding the remaining protective packaging.

Until your claim review is complete, please retain the damaged product, shipping carton, gift or presentation box, protective foam and other internal protective materials, securing straps, and shipping label.

Submission of evidence does not automatically guarantee a refund or replacement. Floral Isle will review the claim and determine an appropriate resolution based on the circumstances and applicable law.

Packaging Protection

Each stone arrangement is secured inside custom-molded protective foam and stabilized with a four-point securing system before shipment. Multi-layer protective packaging is used to reduce movement and impact during transit. Packaging has been tested for transit protection.

Contact

For questions about a return, cancellation, or shipping-damage claim, contact Floral Isle at help@floralisle.com.