FAQs

About Preserved flowers

1. What are preserved flowers?
Preserved flowers are 100% real, natural flowers that have undergone a gentle, non-toxic preservation process. This technique replaces the flower's natural sap with a preserving solution, allowing them to maintain their fresh, soft, and vibrant appearance for years without any water or sunlight.

2. How long do preserved flowers last?
With proper care, our preserved flowers can maintain their beauty for " 2 to 3 years", and sometimes even longer. Their lifespan depends on the environment they are kept in.

3. What is the difference between preserved flowers and dried flowers?
This is a key difference! Dried flowers are simply dehydrated, which makes them brittle, fragile, and often faded. Preserved flowers retain their soft, supple texture and vibrant color, closely mimicking the look and feel of fresh flowers but with a much longer lifespan.

4. Do preserved flowers require any maintenance?
Very little! They require "no watering" whatsoever. Simply keep them away from direct sunlight, excessive humidity, and water. Gently dusting them with a soft brush or a hairdryer on a cool, low setting can keep them looking pristine.

5. Are preserved flowers allergy-friendly?
Yes! Because they are preserved and no longer release pollen, they are an excellent, hypoallergenic alternative for those who suffer from hay fever or pollen allergies.

Ordering & Shipping

6. How far in advance should I place my order?
For standard arrangements, we recommend ordering at least 2 business weeks, before you need it. For custom orders or during peak seasons (like Valentine's Week or Mother's Day), we advise placing your order 2-4 weeks in advance to ensure timely delivery.

7. Do you offer international shipping?
Yes, we ship our luxury preserved arrangements to many countries worldwide. Shipping costs and delivery times vary depending on the destination. Please check our "Shipping Policy" page for full details.

8. How do you ensure the flowers arrive safely?
We are experts in shipping fragile luxury items. Each arrangement is meticulously hand-packed in a secure, fitted box with ample cushioning and stabilization to ensure it arrives in perfect condition. Our boxes are also designed to be a part of the unboxing experience.

9. What is your packaging like?
We believe presentation is everything. Your order will arrive in an elegant, gift-ready box, perfect for presenting directly to your loved one. We take great pride in our luxurious and secure packaging.

Care & Longevity

10. How should I care for my preserved flowers to make them last?
* Keep them dry: Avoid any contact with water.
* Avoid direct sunlight: Prolonged exposure to UV rays can cause the colors to fade over time.
* Mind the humidity: Do not place them in high-humidity areas like bathrooms.
* Dust gently: Use a soft brush, a hairdryer on the cool setting, or a can of compressed air designed for delicate items.

11. Can I put my preserved flowers in a terrarium or under a cloche?
Absolutely! Displaying them under a glass cloche or in a sealed terrarium is actually an excellent way to protect them from dust and humidity, potentially extending their lifespan even further.

Customization & Gifting

12. Can I customize my order?
Yes, we offer several customization options for a truly unique gift! You can often add a personal handwritten note, choose specific color themes, or select from various luxury gift boxes. For large or highly customized orders, please "contact us" directly to discuss the possibilities.

13. Do you offer gift wrapping and messaging?
Yes! We specialize in creating the perfect gift. During checkout, you can select our premium gift wrapping option and add a personalized message that we will handwrite on a luxury card included with the delivery.

Returns & Guarantee

14. What is your return policy?
Due to the perishable and custom nature of our products, we generally do not accept returns or exchanges unless the item arrives damaged or defective. Please refer to our full "Returns & Refunds Policy" for complete information.

15. What should I do if my order arrives damaged?
We take great care in packaging, but sometimes shipping can be rough. If your arrangement arrives damaged, please contact us within 48 hours by Email: help@floralisle.com, with your order number and photos of the product and packaging. We will gladly work with you to resolve the issue, usually by sending a replacement.